CUSTOMER STORY

How delaware scaled SAP delivery with Glasslake’s end-to-end ERP platform

Higher quality, faster delivery, and more time for strategic client work.

4×

Consultant productivity

282

Consulting days saved in 3 months

100+

Onboarded users

PARTNER

SAP Global Platinum Partner

TEAM

300 consultants

PILOT

3 months

“Our clients expect excellence, and we refuse to compromise on quality. The question was: how do we deliver even more value without stretching our teams thin? Glasslake gave us a true end-to-end platform that supports our consultants across the entire delivery lifecycle. Higher quality, produced faster, so our people can focus on what truly differentiates delaware: strategic thinking and innovation.”

Fabio Carneiro

Chairman · delaware Brazil

The challenge

delaware Consulting is one of 11 SAP Global Platinum Partners—the Premier League of SAP partners. delaware Brazil, part of the delaware Consulting international network, is recognized for delivering high-quality SAP implementations across Public and Private Cloud environments. With 300 consultants, they have built a reputation for technical excellence and deep client partnership.

But delaware's leadership saw an opportunity to go further: raise quality standards, accelerate delivery timelines, and bring more innovative solutions to their clients. The bottleneck was clear: across the entire ERP delivery lifecycle, from scoping and design to testing and go-live, the volume and complexity of project work was consuming time that could be redirected toward strategic advisory and client-facing innovation. delaware needed a platform that could support the full delivery process while maintaining their rigorous quality standards.

The solution

delaware Brazil partnered with Glasslake to deploy an end-to-end AI platform for ERP delivery across their practice. Unlike point solutions that only address a specific pain in the implementation, Glasslake supports consultants across the full project lifecycle, from requirements gathering and design through testing and go-live.

The rollout began with a first cohort of 25 consultants to validate impact, and has since expanded to more than 100 onboarded users, with adoption continuing to grow as teams experience the results firsthand. The platform was configured to support the full spectrum of ERP delivery work, enabling delaware's teams to produce higher-quality outputs with greater consistency at every project phase.

For delaware's clients, this means faster project delivery, more thorough documentation, and consultants who spend more time on strategic problem-solving.

“The onboarding was remarkably smooth. Within the first week, our consultants were already working at a pace we hadn't thought possible. Glasslake isn't just a documentation tool. It supports our teams across the entire delivery process, and it raised the quality bar across the board. Our clients are noticing the difference.”

Nelson Neto

Domain Lead SAP · delaware Brazil

Where AI delivers the most value

One of the most striking outcomes is how broadly Glasslake supports the delivery lifecycle. The platform covers every major phase of ERP project work, enabling delaware to apply AI across the entire engagement:

Meeting & governance

Minutes, steering committee reports, and decision logs—the highest-volume category, reflecting how much time governance traditionally consumes.

Project management

Planning, tracking, and status reporting across workstreams.

Business understanding

Requirements capture, as-is/to-be analysis, and business context documentation.

Functional & technical design

Complex specifications where AI impact is greatest and quality matters most.

Process analysis & org structure

Transformation workstream documentation and org redesign.

SAP tooling & custom templates

Specialized outputs tailored to delaware’s methodology and SAP best practices.

The results

Massive productivity gains

After just three months, the results exceeded expectations. By comparing actual time spent on the platform against the estimated time to produce equivalent deliverables manually, delaware Brazil measured a clear and compelling productivity transformation.

Consultants spent 559 hours on the platform and produced work that would have taken an estimated 2,259 hours manually, achieving a 4x productivity multiplier. This translates to 1,699 net hours saved, equivalent to 282 consulting days over three months.

Critically, the productivity gain scales with complexity. Simple outputs see solid improvements, but the most complex work—functional specifications, technical designs, and business analyses—shows the greatest time savings, precisely where consultant time is most valuable.

Strong adoption and retention

Adoption metrics tell an equally compelling story. Each consultant averaged 7 deliverables per week (1.4 per business day), and this rate continued to climb as familiarity with the platform grew. Usage per consultant increased by more than 50% over the three-month period, and retention was strong and stable for the 3 months of observation.

“What impressed me most was how quickly Glasslake became part of our daily routine. It's not just about documents. My team uses the platform across the whole delivery process, from design workshops to test planning. The time we've reclaimed goes straight back into client-facing work where it matters most.”

Ana Medeiros

Project Manager · delaware Brazil

1,699

Net hours saved

~70%

User retention after 3 months

Looking ahead

The success has caught the attention of delaware's global leadership. delaware is now extending Glasslake across its worldwide network of thousands of consultants. The results represent a moving picture rather than a static snapshot: as the platform evolves and adoption deepens, the gains compound. For delaware's clients worldwide, the impact is tangible: faster project timelines, higher quality at every phase, and consultants who are freed to focus on the strategic guidance and innovation that drive real business outcomes.

“This is just the beginning. We piloted in Brazil with a focused cohort and the results speak for themselves. Now we're taking Glasslake global across delaware's thousands of consultants. Our clients will see faster delivery, higher quality, and more innovative solutions at every engagement. Glasslake is becoming central to how delaware delivers value worldwide.”