SAP operation

Bring clarity to everyday SAP operations.

Connect knowledge and execution across clean core, adoption, and operational support—with agentic AI for CSC, COE, and AMS teams.

Beyond go-live

One knowledge foundation.
Three operating models.

Build on your SAP investment beyond go-live. Glasslake connects the knowledge teams need to support clean core practices in shared services, drive adoption through the COE, and strengthen day-to-day operational support in AMS.

CSC

Shared Services Centers · Clean core

COE

Centers of Excellence · Adoption

AMS

Application Management Services · Operational support

Clean core

CSC

Shared Services Centers

Optimize shared services with a clean core mindset.

Help your CSC simplify operations while preserving a standard SAP core. A clean core approach prioritizes standard ERP capabilities and keeps extensions decoupled from the core, using released APIs rather than direct modifications.

Glasslake connects process knowledge, requirements, and decisions so shared services teams can identify opportunities to standardize work and evaluate improvements in line with this approach.

Prioritize standard processes

Bring procedures and business requirements together to identify where standard SAP capabilities can replace unnecessary variations and reduce operational complexity.

Keep extensions separate from the core

Document the business need for additional functionality and evaluate decoupled extensions and released APIs, keeping decisions aligned with your clean core strategy.

Make clean core part of continuous improvement

Keep the rationale, ownership, and validation requirements for process changes connected, helping teams improve shared services without accumulating unnecessary customization.

Learn about clean core from SAP →

Adoption

COE

Centers of Excellence

Turn innovation into everyday adoption.

Glasslake helps the COE connect innovation strategy with the people and processes needed to put it into practice. Bring business priorities, process knowledge, and implementation decisions together so teams can understand new capabilities, adopt new ways of working, and make improvements part of daily operations.

Connect innovation to real needs

Translate strategic priorities into practical use cases, with clear business context and intended outcomes that help teams understand why a change matters.

Enable teams to adopt new practices

Turn project knowledge and decisions into accessible guidance and reusable documentation, giving teams the context they need to use new processes and capabilities.

Sustain adoption as needs evolve

Capture questions, feedback, and lessons learned to refine guidance and identify the next improvements. Help the COE carry knowledge from initial rollout into ongoing adoption.

Operational support

AMS

Application Management Services

Support the operation with connected knowledge.

Glasslake helps AMS teams bring business context into day-to-day SAP support. Connect application documentation, operating procedures, and issue history so support teams can understand requests, prepare clear handovers, and support operational continuity.

Put support context within reach

Bring relevant procedures, known issues, and application knowledge together to help teams investigate requests and avoid rebuilding context from scratch.

Make handovers clear and consistent

Document what happened, what has already been checked, and what the next team needs to know—keeping business and technical teams aligned through resolution.

Connect maintenance to operational needs

Keep change requirements, test documentation, and resolution knowledge connected so maintenance work supports the processes and people relying on SAP every day.

See Glasslake in action on your SAP operations.

Explore how Glasslake supports clean core practices, adoption, and day-to-day operational support across CSC, COE, and AMS teams.

Full name

Corporate email

Country

Company name

Job title

Company size

Phone